Shipping Policy
Shipping Policy
At Zyvanea, we aim to provide a smooth and reliable delivery experience across India. We partner with India’s leading logistics providers to ensure your beauty essentials reach you safely and on time.
Shipping Coverage
We currently ship orders to functional pin codes within India only.
Our Logistics Partners
We ship our orders through reputed carriers to ensure your package is handled with care, including:
- BlueDart
- Delhivery
- Xpressbees
- Ekart
- India Post
Delivery Timeline
To help you estimate when your order will arrive, please refer to the following timeline:
- Order Cut-Off Time: 2:00 PM (IST). Orders placed after this time will be processed on the next business day.
- Handling Time: 1–2 business days (Monday to Saturday).
- Transit Time: 3–7 business days (depending on your location).
- Total Estimated Delivery: Most orders reach our customers within 4–9 business days.
Note: Delivery timelines may vary due to remote locations, public holidays, or unexpected courier delays.
Shipping Charges
We believe in transparent pricing. All shipping charges are clearly displayed at checkout before you confirm your payment. The following charges apply:
Prepaid Orders
A flat shipping charge of ₹75 applies to all prepaid orders.
Cash on Delivery (COD)
A shipping charge of ₹150 applies to all COD orders.
Order Tracking
Once your order has been shipped, you will receive a confirmation email or SMS containing a Tracking Number and a link to monitor your shipment status in real-time.
Delivery Issues & Damages
If you experience delivery delays, lost packages, or receive a damaged shipment, please contact us immediately.
Important: For damaged items, an unboxing video is mandatory as proof to initiate a claim or replacement.
Contact Information & Support
For any questions regarding your shipment, tracking, or delivery, please reach out to us:
10:00 AM – 7:00 PM (IST)
Shop No 81, Malvani, Malad West,
Mumbai, Maharashtra 400095, India
